Due to the high demand for our product, we do have different processing times for each item. If you do require an item for an important event or timeline, please reach out via email and speak to us directly at info@luxebpampasgrass.com. We would be happy to discuss your options and certainly will try our best to accommodate you.
PLEASE NOTE OUR PROCESSING TIMES BELOW:
Most of our items will take 10-12 business days to process before shipment.
If you do require something sooner, please reach out directly to us via email at info@luxebpampasgrass.com. We have options to upgrade shipping and we can let you know if the items you are interested in ordering can be shipped out right away. Please note some things are made to order.
Orders placed on special sale days or Holidays such as Black Friday, please expect a few more days for the order to process before the order is shipped.
Anything on our website indicated as PRE ORDER on our website will take 3-6 weeks to process before shipment. A few pieces may take longer, please read over the listing for each pre-order item details. Please make sure you revise this before making the purchase as we only allow cancellations with 2 business days.
ARE YOU EXPERIENCING SHIPPING DELAYS?
The health and safety of all our team members are our number one priority. Please note that Covid delays may happen with the shipment. All carriers have been experiencing shipping delays. If you do have an important event, we strongly suggest placing your order in advance. Even for orders that seek priority shipment, we cannot guarantee priority arrival times within the covid parameters.
OVERSIZED ITEMS
UVA Pampas Grass is 6 ft tall and is excluded from free shipping since the large box is to protect the stems comes with a high fee.
WHERE ARE YOU LOCATED?
Our main office is located in Nisku, Alberta, Canada. Please note that we are a Canadian company. We ship our Canadian orders from this location. We ship our American orders from Sweet Grass, Montana.
We currently use USPS and UPS for our American orders and we use Canada Post for our Canadian orders.
HOW CAN I COMMUNICATE DELIVERY INSTRUCTIONS?
All of our shipping carriers have the option of adding delivery instructions for a package.
DO YOU SHIP TO P.O BOXES?
We do ship to P.O boxes.
WHAT IS THE SHIPPING RATE IN THE USA?
Shipping will be calculated prior to check out.
Some orders may require to be packaged in multiple boxes depending on the size of the order or the items in the order. This will be calculated in the cart before checking out.
The shipping fee is non-refundable once the order has been shipped out.
INTERNATIONAL FEE:
Please note as our main office is located in Alberta, Canada and we are a Canadian company. Some credit cards may be subject to an international fee.
SHIPPING TO HAWAII:
Pampas is considered an invasive specie on certain islands of Hawaii. We do recommend reaching out to your local authority to find out what is allowed on your island. We did create our faux pampas pieces which is part of our synthetic line for people wishing to have those boho pampas vibes and do not want to worry about complying with their areas regulations.
INSTALLMENT PAYMENT SERVICES
We are excited to offer AFFRIM & AFTERPAY for our customers. Here is some information for those that are interested in using this service:
Luxe B Pampas Grass does not accept returns or exchanges on our items. Once the order has been processed, we can not except a refund or exchange.
If you do believe their is a fault or concern with your AFFRIM or AFTERPAY purchase, you will need contact
PAYBRIGHT : info@paybright.com
AFTERPAY : https://help.afterpay.com/hc/en-ca
Once the order has placed online, please allow 2-3 business days for Luxe B Pampas Grass to confirm with PAYBRIGHT & AFTERPAY that the order has been processed and can be shipped out. We appreciate your patience while the order is processing.
Please reach out to our Luxe B care team at info@luxebpampasgrass.com with any questions or concerns.
We are excited to offer SHOP PAY/ AFFIRM for our customers. Here is some information for those that are interested in using this service:
HOW IT WORKS:
SHOP PAY/ AFFIRM allows you to place an order and pay for the order in four easy payments every two weeks.
HOW TO USE SHOP PAY/ AFFIRM:
It’s a super easy transaction! Add items into your shopping cart and start the check out process. At the checkout, choose SHOP PAY/ AFFIRM. You will need to first register with SHOP PAY/ AFFIRM which can be done on their website.
SHOP PAY/ AFFIRM WEBSITE
HOW PAYMENTS WORK:
You will be required to make your first payment at the time of purchase, and the remaining three payments will be deducted every two weeks from the payment method that you choose. You can log into the AFFIRM WEBSITE, to find information on your payment schedule.
FAQ on SHOP PAY/ AFFIRM: Here is the link to the HELP desk at SHOP PAY/ AFFIRM where they answer their frequently asked questions.
https://helpcenter.affirm.com/s/
PLEASE NOTE:
Luxe B Pampas Grass does not accept returns or exchanges on our items. Once the order has been processed, we can not except a refund or exchange.
If you do believe their is a fault or concern with your SHOP PAY/ AFFIRM purchase, you will need contact SHOP PAY/ AFFIRM . You can contact them via their help centre by clicking HERE
Once the order has placed online, please allow 2-3 business days for Luxe B Pampas Grass to confirm with SHOP PAY/ AFFIRM that the order has been processed and can be shipped out. We appreciate your patience while the order is processing.
SHIPPING TO PUERTO RICO AND THE VIRGIN ISLANDS:
At this present time, we are unable to ship to Puerto Rico or the Virgin Islands.
RETURN/ EXCHANGE POLICY FOR LUXE B PAMPAS GRASS
Luxe B Pampas Grass does not accept returns or exchanges once the product has been shipped out. All sales are final sale once the order has been shipped.
We can conduct an exchange if the order hasn’t been processed for shipment.
We only offer cancellations within two days of purchase. Reason being is most of our items are made to order.
If there is an issue with your order upon delivery caused my mishandling of your package during the shipping process, you have 2 days from when your order is delivered to let us know. We will file a claim. Luxe B Pampas Grass insures all packages. Please show proof of damage caused by the shipping handler. We will ask you to provide photos of the shipping packaging in the condition in which it was received; using these documents provided, we will open a case and investigate the matter with the courier that dropped off your package.
If there is an issue with a package that is stating delivered on the tracking and it has not been received, please allow 24-48 hours. Sometimes the carrier scans the item too early, when it has in fact not yet been delivered. If you do notice your package has not been delivered in the next 24- 48 hours, please reach out to us and we will assist you with filing a claim on the package.
Any parcel returned by the recipient, shall be refused and returned back to the sender at their expense.